Terms and conditions.

Operanex SRL, Rue de Bordeaux 38, 1060 Brussels, Belgium, company number BE0817156506.

Operanex provides managed hosting in a cloud space dedicated to the client, and, depending on the offer: domain names, DNS, certificates, professional email, maintenance, updates, monitoring and support.

The exact scope is the one described in the offer or the subscription accepted by the client.

Services are subscriptions that renew automatically for the period stated in the offer (monthly unless otherwise agreed).

The client can end the subscription at any time; the end takes effect at the end of the current billing period. Periods already started are not refunded.

Prices are those of the accepted offer, excluding VAT. Subscriptions are invoiced in advance and paid by card or direct debit through our payment provider, or by bank transfer when agreed.

Invoices sent for payment by transfer are payable within 14 days.

If a payment fails or an invoice remains unpaid, reminders are sent on the day of the failure, then after 7 and 14 days.

If the amount is still unpaid 21 days after the due date, the client’s cloud space is suspended: the website, applications and related services (email included) are cut off.

During the suspension, the data is kept for 90 days. The service is restored after payment of all outstanding amounts and a reactivation fee of €100 excluding VAT.

After 90 days of suspension without payment, Operanex may close the cloud space and permanently delete its content. Amounts due remain payable.

The client is responsible for the content published on its site and for its lawfulness, and keeps its access credentials confidential.

Illegal content, spam, malware or any use that endangers the infrastructure is forbidden and may lead to immediate suspension.

Operanex makes every reasonable effort to keep the service available, on infrastructure designed for high availability. This is an obligation of means.

Maintenance is carried out preferably outside business hours. Urgent security interventions may happen at any time.

The client’s content and data remain its property. Before the end of the contract, the client can ask for an export in a standard format.

Personal data is processed as described in our privacy policy and the data processing agreement.

Operanex is not liable for indirect damage (loss of revenue, data or customers). Its total liability is limited to the amounts paid by the client over the 12 months preceding the event.

Operanex may update these terms. The client is informed at least 30 days before a change that affects it and may end the subscription before it applies.

These terms are governed by Belgian law. Any dispute falls under the jurisdiction of the courts of Brussels.